Kate Simpson comments in Canadian Lawyer on how the nature of service delivery is changing and why online tools will help in building better relationships with clients. Michael Weber, general counsel of JV Driver Group, talks about his organization’s work with Bennett Jones on a branded collaboration portal built on the HighQ platform technology.

Kate says acquiring the software as a service and providing it to clients is about addressing changing client demands. “I think the nature of service delivery is changing and I think using online transparent sites like these are going to help the relationship, as well as using much more efficient ways of communicating with our clients and providing them with the documents they need all in one place.”